Indosat Ooredoo Hutchison celebrates the opening of its Advanced Digital Intelligence Operations Centre in Jakarta this month.
The DIOC was inaugurated by Indosat Chairman Vikram Senha and Huawei APAC Chairman Simon Lin, underscoring the strategic collaboration between the two companies.
According to Senha, the Centre leverages AI technologies to provide exceptional service to more than 100 million customers across Indonesia.
Senha says that the DIOC serves as the neurobrain of Indosat network operations, providing real-time insights and proactive service management to ensure optimal network performance and reliability. This innovative hub combines a traditional Network Operations Centre (NOC) and a Service Operations Centre (SOC), ushering in a new era of smart network management and services, and enhancing the future of digital Indonesia.
“Today marks the beginning of a new chapter in Indosat Ooredoo Hutchison’s journey with the opening of the Digital Intelligence Operations Centre. This centre embodies our ambition to be a leading local telecommunications company in the field of smart communications, where advanced technologies and innovative solutions are at the core of our operations. Through the DIOC Operations Centre, we are not only improving network performance, but also redefining the way we serve customers. By integrating advanced technologies and nurturing talent, we set new standards for network performance and customer satisfaction. This collaboration is pivotal to achieving our mission of connecting and empowering every Indonesian through connectivity,” says Senha.
According to Senha, the DIOC has advanced features such as real-time network insights, which allow Indosat to move from interactive problem solving to proactive service management, leveraging real-time data to improve network performance and reliability.
According to Lin, the opening of the centre also deepens relations between Indosat and Huawei. Together, the two companies seek to strengthen network infrastructure, accelerate digital transformation, and develop leading talent to drive the digital future of Indonesia.
“The Centre marks a new era for innovation hubs and smart grids adoption. This partnership builds on our long-standing strategic relationship with Indosat and is a testament to our shared commitment to providing an exceptional network experience on an ongoing basis. As technology innovators, industry leaders, and a homegrown shareholder rooted in this region, Huawei is committed to leveraging our innovative solutions to help our customers maintain sustainable business success and competitiveness. Together, we are shaping a more digitized, interconnected and intelligent future for Indonesia,” says Lin.
Indosat has made remarkable progress in its journey towards digital transformation, achieving tangible results. By collaborating with Huawei through the Service and Managed Operations Centre, Indosat was able to complete the user-experience-centric network integration, as well as significantly improve network quality and user experience.
According to Senha, independent third-party tests showed significant improvements for Indosat In rural, urban and peri-urban areas, download speed saw a significant year-on-year increase, with 44.1% in rural areas, 43.5% in urban areas, and 43.9% in peri-urban areas, contributing to increased customer satisfaction and improved network performance. Indosat’s population coverage also increased by 12.7 million.
“As Indosat continues to deploy innovative technologies such as dual digital networking, artificial intelligence, AI/ML machine learning and automation, we remain committed to driving the future of digital Indonesia forward. Leveraging our extensive network and adopting next-generation technologies, Indosat aims to connect individuals, businesses and everything in between, unlocking Indonesia’s full digital potential,” says Senha.
